In many ways, your club management software is the lifeblood of your business, fueling its most important functions.
Here, John Danowski, the senior vice president and chief information officer of Power Wellness Management, shares why Jonas Fitness has been the lifeblood of the company’s 30 fitness and wellness centers for the past 14 years.
CS: How were you introduced to Jonas Fitness and why did you decide to go with their CMS for your club?
JD: I was introduced to Club Manager, which is now Compete, over 14 years ago when I first started working for Power Wellness Management, LLC. At the time, we were about to open our ninth medically integrated wellness center. Over the years, our relationship with Jonas Fitness Compete has continued to develop. Power Wellness currently manages over 30 fitness and wellness centers. As we have opened and transitioned these centers, we have a unique opportunity to evaluate many of the club management software systems available in the medical fitness industry. We are glad we picked Jonas Fitness Compete as our core business system.
CS: What is the “Why Factor” and how does it relate to your partnership with Jonas Fitness?
JD: The “Why Factor” can be summarized with four words that speak to Jonas Fitness Compete’s professionalism: stability, accountability, progress and commitment.
As the nation’s largest management company in the medical fitness industry, Power Wellness establishes stable partnerships. Jonas Operating Group, powered by Constellation Software Inc., has a reputation for stability. Jonas Fitness Compete offers a complete, one-stop solution to meet our organization’s needs. There’s a high level of accountability, commitments are taken seriously and the software evolves to the current safety and security standards our clients need. I have been working with many of the same personnel at Jonas that I started with years ago; they understand our business and are dedicated to supporting us.
CS: What are some of your favorite features of their software?
JD: The UI (user interface), security, reporting and Compete “On the Go” (COG) are my favorite features. Compete “On the Go” is an excellent mobile membership sales solution that allows our sales teams to conduct enrollments from virtually any location. The UI is simple to use and understand. This allows us to quickly train new employees and increase their comfort level when using Compete. This gives us more time to focus on the members and helps our employees learn the system quickly. The security components are easy to manage, setup and maintain. The reporting features are great. The base reporting in Compete is extensive and the ad hoc feature easily reports on almost anything in Compete.
CS: What are some of your favorite reports?
JD: These reports allow us to see what’s happening in the centers and communicate with members:
Automatically generated / base reports:
- Salesperson commission report
- Instructor commissions for personal trainer payout
- Member data export: email/address/personal info for members using a custom filter
Ad hoc reports:
- Membership agreement and accounting custom reports
CS: How would you describe Jonas Fitness’ customer service and support?
JD: I believe my entire team would agree that Jonas Fitness’ customer service and support rocks. When we call with questions or concerns, we get answers. From hardware components to the payment system, the team at Jonas Fitness has us covered. We also use the customer support portal which gives the team access to on-demand training and an extensive reserve of informational materials about the product. We appreciate the fact that there is always a webinar offered to efficiently address new topics, products and features.
CS: Why should other club operators consider working with Jonas Fitness?
JD: With Jonas Fitness, you can be sure your needs will be met because they offer a one-stop shop product. In addition, Jonas offers a support team consisting of people who understand the importance of accountability, innovation and customer support — all for a great value.
For more information on Jonas Fitness and how it can benefit your business, visit jonasfitness.com.
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Rachel Zabonick-Chonko is the editor-in-chief of Club Solutions Magazine. She can be reached at rachel@peakemedia.com.
