MXM's Reopen Feedback System available for free as a service to the industry and lets you know how your members...

Your members have new fears and expectations. As you reopen, how do they feel? What are their concerns? How are...

MXM is the Medallia software for the fitness industry. The MXM product combines years of global leadership in customer experience...

Winning is all about getting a return on the investment you make in your customer experience initiative (CXI). And every...

Aligned metrics create consistency for understanding and comparing the common customer experience (CX) outcomes, location attributes, behaviors and skills required...

We are the world’s leading experts on operational customer experience management (OCEM) for the fitness industry, and the only OCEM...

You hire great people to take care of your customers. Chances are you spent a ton of time making sure...

MXM, Medallia’s partner company to the fitness industry, has just announced the launch of its eNPS platform (Employee Net Promoter...