Tag: Customer Service Blog

Well, we have already discussed the first two tips for improving member retention: “The Need to Know your True Retention ...

Health clubs are a competitive business. Gym owners and managers are always looking for ways to make their gym a ...

According to a survey conducted by BrightLocal, 90 percent of consumers read less than 10 reviews before forming an opinion ...

As an industry, we understand that member recruitment and retention is the key to success. With research showing that 50 ...

We know that new sales are easier to achieve when we have made a connection with the prospect. Sometimes because ...

One of the best ways to find new opportunities for improvement is to have conversations with other outstanding club operators ...

While construction was just beginning on Stone Creek, our management team spent a lot of time perfecting the club’s mission, ...

The term “customer experience” encompasses every impression and perception that your members have of your club — from how they ...