Tag: Member Experience

Carmen Sturniolo was always in good shape. An athlete in high school and dedicated to consistent workouts throughout college, he ...

Most health clubs across the U.S. are truly committed to developing strong retention programs. Similarly, many of these clubs also ...

One of the most unsettling situations a gym-goer can experience is a health emergency. In most cases, the responsiveness of ...

The Houstonian Club in Houston, Texas, strives to provide each member with a great experience every time they step through ...

“Busy is the new status symbol when you ask people how they’re doing,” said Brent Gallagher, the co-owner of Avenu ...

Group training has emerged on the scene among the “Top Ten Trends for 2018” by the American College of Sports ...

Understanding your members’ satisfaction with their reported fitness results is as relevant in your customer experience management program as “sleep ...

Every business has its bread and butter — that special something that brings in the most money outside of membership ...