MXM’s Employee Net Promoter Score
You hire great people to take care of your customers. Chances are you spent a ton of time making sure ...
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Tag: MXM
We Say Yes!
The product of the health club business is the member experience. Just as the product of a restaurant is not only ...
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MXM: A Modern and Effective Way to Manage Customer Experience
Customer experience is essential to the success of every health club, and MXM/Medallia helps club operators maximize the customer experience. ...
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Employee Experience Drives Member Experience
MXM, Medallia’s partner company to the fitness industry, has just announced the launch of its eNPS platform (Employee Net Promoter ...
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Why Customer Success Should be Operationalized
For many clubs, retention is an uphill battle. There are a variety of factors that affect retention, included cleanliness, the ...
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Club Solutions Magazine is the #1 business resource for the health and fitness industry. Established in 2003, Club Solutions provides best practice, business resources that educate and empower health club professionals.
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