Club management software is essential in club operation, and Jonas Fitness delivers industry-leading reporting, payment and software solutions that afford clubs more time to focus on their members.
Here, Dan Smith, the general manager at the Sports Academy & Racquet Club, shares how Jonas Fitness has become an indispensable part of his club’s operations:
How were you introduced to Jonas Fitness and why did you decide to partner with them?
DS: When I first came to The Sports Academy as the operations manager, we were using an old disk operating system (DOS) software. We had access to basic reporting and financials. It got the job done, but I quickly realized that if Sports Academy was going to grow, we needed to find new club management software. We looked at three to four systems, but we decided on Aphelion. And then when Jonas Fitness acquired Aphelion, we made the switch in order to compete.
How has Jonas Fitness helped your club improve its daily operations?
DS: Jonas Fitness is a huge part of our day-to-day operations. From having access to real-time data at multiple clubs, to custom reports and being paperless, Compete® has changed the way we operate. Compete allows us to focus more on customer service instead of collections. The billing and collections process, when used effectively, is a game-changer. It does the work of one full-time person. Jonas makes it easier for members to update their information, which helps us collect more dues without chasing members. It really allows you to focus on service and growth. I still need to be informed and know our numbers, but with custom reports, everything is a few clicks away.
Why is it so important to have a great CMS partner like Jonas Fitness?
DS: It’s one of the most important parts of our business. Having a partner we trust and know we can depend on to keep our data accurate and safe is huge. Jonas Fitness wants to be your partner and help you succeed, so they ask for feedback and are continually improving their software to meet our needs as the industry changes.
How would you describe Jonas Fitness’s customer service?
DS: Responsive and helpful. Over the years, I haven’t had many issues, but when I have, their service team is great to work with. We have gone through one major data cleanup recently and I was impressed with how seamless it went. The amount of data you accumulated over the years is tremendous, and it’s surprising how much data can actually slow a business down. Jonas puts a lot of time in preparing, so whether it’s a data cleanup or an update, as a club operator, I don’t have to worry if it’s going to work. It just works — which makes my life easier.
Why should other club operators consider working with Jonas Fitness?
DS: When looking at software, there are a lot of things to consider: data conversion accuracy, whether it meets your current needs, and whether it will change as the industry and your needs change. I can say Jonas Fitness will treat your business like it is their own, and will continue to evolve as our industry evolves. If you are looking for a partner in business, Jonas Fitness is a great choice.
For more information, check out the Jonas Fitness online.
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