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Jonas Fitness’ Customer Service Hits the Mark for Annapolis Athletic Club

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Jonas Fitness' Customer Service

Lady Jane Machoian, the director of administration for Annapolis Athletic Club, shares how Jonas Fitness’ customer service hits the mark.

The Annapolis Athletic Club in Annapolis, Maryland, was looking for more robust and detailed product levels and usability from their club management software.

Lady Jane Machoian, the director of administration for Annapolis Athletic Club, said Jonas Fitness’ club management software allows for product types of fees, services, training, inventory and classes. These can be combined or used in multiple different ways for packages with multiple units, programs with set date spreads or single items. They can be attached to agreements or sold at the point of sale with different pricings and units or based on different membership types for pricing while all linked to one product item.

“Jonas’ reporting is limitless,” said Machoian. “There are canned reports but there is an ad hoc feature that allows any report to be built and saved with any number of filters and details you can think of.”

Here Machoian shares more on why she loves Jonas’ club management software and how they can best serve other health clubs.

How has Jonas Fitness helped your club improve its daily operations?

Jonas Fitness’ check-in features are robust and flexible.

Additionally, their add on platforms allow for sales of agreements, easy access for members to see billing, update contact and payment info and pay their bill, as well as sign up for classes, purchase training, courses and pretty much anything. Also, members can schedule themselves with a trainer and trainer can manage their schedule remotely.

We need our member’s experience to be as seamless and user friendly as possible. Jonas was with us throughout the COVID-19 pandemic and kept us informed. Their team was available to assist with electronic conversion needs.

Why is it so important to have a great club management software partner like Jonas Fitness?

We have over 6,000 members between our three clubs. We need to manage the accounts and ensure they are billed properly, and that we can track and understand that billing. Jonas’ representatives and technicians are just a phone call away and they are good at what they do. Their electronic fund transfer department is as well.

How would you describe Jonas Fitness’ customer service?

Jonas Fitness’ customer service is excellent. Someone always is there to help us and do it quickly. The staff continuously listen to club feedback and make constant updates to the system options to facilitate needs as they develop.

Why should other club operators consider working with Jonas Fitness?

We’ve looked at many software providers and they just don’t have as much ‘all-in-one’ features as Jonas does. Their customer service and the availability for quick resolution. The turnover from question to resolution is typically instant when you contact a representative, there is no ‘que’ for a callback. If a callback is needed it is typically within minutes, hours or the next day in rare circumstances.

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Taylor Brown

Taylor Brown is the assistant editor for Club Solutions Magazine. She can be reached at taylor@peakemedia.com

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