All posts tagged "Medallia"

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  • customer success

    Why Customer Success Should be Operationalized

    By on July 5, 2018

    For many clubs, retention is an uphill battle. There are a variety of factors that affect retention, included cleanliness, the friendliness of your staff, and...

  • fitness results

    Fitness Results and Member Experience

    By on February 2, 2018

    Understanding your members’ satisfaction with their reported fitness results is as relevant in your customer experience management program as “sleep quality” is to a hotel....

  • Fitness Formula Clubs

    Home Away from Home

    By on July 2, 2017

    How Gale Landers and Fitness Formula Clubs mastered the art of  “the third place.” In Ray Oldenburg’s 1989 book “The Great Good Place,” he discusses...

  • technology

    Special Report: Technology

    By on November 14, 2016

    Click the cover to read the special report on technology! Inside this special report: The Evolution of Technology: Insight from Fitness Formula Clubs’ chief technology...

  • Retention

    Retention is in the Details

    By on February 12, 2016

    In 2015, Greenwood Athletic and Tennis Club in Denver, Colorado, shut down the wet areas of its men’s locker rooms for a span of four...