All posts tagged "Medallia"

  • Why Customer Success Should be Operationalized

    For many clubs, retention is an uphill battle. There are a variety of factors that affect retention, included cleanliness, the friendliness of your staff, and...

  • Fitness Results and Member Experience

    Understanding your members’ satisfaction with their reported fitness results is as relevant in your customer experience management program as “sleep quality” is to a hotel....

  • Home Away from Home

    How Gale Landers and Fitness Formula Clubs mastered the art of  “the third place.” In Ray Oldenburg’s 1989 book “The Great Good Place,” he discusses...

  • Special Report: Technology

    Click the cover to read the special report on technology! Inside this special report: The Evolution of Technology: Insight from Fitness Formula Clubs’ chief technology...

  • Retention is in the Details

    In 2015, Greenwood Athletic and Tennis Club in Denver, Colorado, shut down the wet areas of its men’s locker rooms for a span of four...