Are You Serious About Retention?
March 31, 2020
Are you serious about retention? You may think you are, but here are some questions to consider: Do we really know what our members want, or do we think we know? Is improved retention a ...
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How Workout Anytime is Improving Member Satisfaction
October 29, 2019
In this technology series, we shine a spotlight on how the fitness franchise Workout Anytime is using tech to improve its operations and member experience. Part one focused on Bridge, a cloud-based employee development software. ...
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Why Customer Success Should be Operationalized
July 5, 2018
For many clubs, retention is an uphill battle. There are a variety of factors that affect retention, included cleanliness, the friendliness of your staff, and the effectiveness of your programs — to name a few. ...
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