Tag: Member Experience

Group X programming is one of several club areas that can be greatly enhanced by the integration of technology. With ...

Crystal Reynolds has heard all the excuses in the world. From statements like “I’m too old” to “I’m too hungover,” ...

Fitness equipment is as big a part of your club experience as your facility design, classes and staff. While factors ...

Forrester Research has been busy in the customer experience management space. Their most recent wave report, the 2018 fourth quarter, ...

Innovation is motivation in the fitness industry. And delivering encompassing, exceptional fitness experiences for your members requires a strong understanding ...

Philadelphia, one of America’s oldest cities, has several notable attractions, such as Independence Hall and the Liberty Bell. While it’s ...

Merriam Webster defines the word “competition” as, “The effort of two or more parties acting independently to secure the business ...

Have you ever wondered how many staff hours and how much money it takes to track down declined payments or ...