Tag: Member Experience

Did you accept the latest upgrade for your operating system (OS) on your PC or Mac? Make sure you do ...

Today, first impressions are made online. Typically, consumers who are interested in fitness services in your area will do a ...

Try as they might, no club has a 100% retention rate — for a variety of reasons, some beyond a ...

Group X programming is one of several club areas that can be greatly enhanced by the integration of technology. With ...

Crystal Reynolds has heard all the excuses in the world. From statements like “I’m too old” to “I’m too hungover,” ...

Fitness equipment is as big a part of your club experience as your facility design, classes and staff. While factors ...

Forrester Research has been busy in the customer experience management space. Their most recent wave report, the 2018 fourth quarter, ...

Innovation is motivation in the fitness industry. And delivering encompassing, exceptional fitness experiences for your members requires a strong understanding ...