Tag: Member Experience

Wow, the start of another year. 2020 is here and with the January rush of new and more engaged members, ...

One of my colleagues was walking around the gym finding his next client. As he was passing by the yoga ...

When it comes to handling delinquent accounts, a logical response is to remove the member’s access to your club and ...

Carl Cadwell, the owner of Tri-City Court Club in Kennewick, Washington, had a vision to help people with their overall ...

According to IHRSA’s 2016 report, “Profiles of Success,” over 18 million members have signed up for small group training (SGT). ...

When making decisions in your club — about new fitness classes or equipment placement, for example — it’s important to ...

According to McKinsey & Company, “Leading companies understand that they are in the customer experience business, and they understand that ...

Did you accept the latest upgrade for your operating system (OS) on your PC or Mac? Make sure you do ...