Tag: Member Experience

Customer experience is essential to the success of every health club, and MXM/Medallia helps club operators maximize the customer experience. ...

The number of small studios has seen huge growth — both independent and franchise locations — and will continue to ...

In the world of group and personal training, it’s easy to get caught up in the process.  Having the latest ...

Seasoned health club owners know engaging programming is the best way to keep members plugged in. And getting your members ...

I recently came across an advertisement from a reputable personal training organization that looked something like this: anonymous female’s six ...

Survey software is an essential aspect of the member experience for health clubs. Direct and consistent feedback from members is ...

While we often take the time and effort to budget and strategize for sales success, it is equally important to ...

A merchant chargeback, also known as a collaboration dispute, occurs when a member contacts their card-issuing bank to make a claim ...