All posts tagged "Member Experience"
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Minimizing Member Credit Card Disputes
A merchant chargeback, also known as a collaboration dispute, occurs when a member contacts their card-issuing bank to make a claim against a charge that appears...
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An Efficient Check-In Process Will Enhance the Member Experience
You devote so much attention to engaging members with creative programming and innovative facility design. Therefore, it would be a shame for your members to become...
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Employee Experience Drives Member Experience
MXM, Medallia’s partner company to the fitness industry, has just announced the launch of its eNPS platform (Employee Net Promoter System), making it easy for...
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MINDBODY is a Reliable Resource for CrossTown Fitness
Club management software (CMS) is essential for any health club, and MINDBODY‘s user-friendly interface and excellent support makes it easier than ever for club owners...
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Myzone Launches Several New Products in Myzone 3.0
Myzone is a leading wearable technology solution designed and built for the fitness industry. The fully integrated solution offers user data, real-time analytics and evidence...
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CEO Chris Roussos Leads Commitment to Veterans at 24 Hour Fitness
24 Hour Fitness has made a concentrated effort to integrate U.S. military veterans into the fitness industry, from a massive Les Mills workout on an...
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How Crunch Uses Technology to Nurture Member Relationships
Technology is pervasive in health clubs. As a result it’s become an integral aspect of the customer experience. Here, Mike Neff, the vice president of...
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Using Your Broken Treadmill to Retain and Gain Members
Somewhere along the way to operating your club you’ve encountered some version of these statistics: Price is not the main reason for customer churn; it...
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Engage to Retain
It’s common knowledge that the rate of change in the fitness industry is at unprecedented levels, however, despite this innovation and improvement, the same can’t...
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Reminding Members Why
For many clubs, July is often one of the hardest months in our industry. If you don’t have an outdoor component it can be challenging...
