Tag: Member Experience

When it comes to handling delinquent accounts, a logical response is to remove the member’s access to your club and ...

Carl Cadwell, the owner of Tri-City Court Club in Kennewick, Washington, had a vision to help people with their overall ...

According to IHRSA’s 2016 report, “Profiles of Success,” over 18 million members have signed up for small group training (SGT). ...

When making decisions in your club — about new fitness classes or equipment placement, for example — it’s important to ...

According to McKinsey & Company, “Leading companies understand that they are in the customer experience business, and they understand that ...

Did you accept the latest upgrade for your operating system (OS) on your PC or Mac? Make sure you do ...

Today, first impressions are made online. Typically, consumers who are interested in fitness services in your area will do a ...

Try as they might, no club has a 100% retention rate — for a variety of reasons, some beyond a ...