One of my colleagues was walking around the gym finding his next client. As he was passing by the yoga room, a member abruptly stopped him and shouted, “Sir, the dirty towel bin is missing. ...
In this technology series, we shine a spotlight on how the fitness franchise Workout Anytime is using tech to improve its operations and member experience. Part one focused on Bridge, a cloud-based employee development software. ...
You have questions, we have answers. This month Club Solutions sat down with Dori A. Nugent, the membership director at Club La Maison Health and Fitness Club. Club Solutions: Why is good customer service important ...
You devote so much attention to engaging members with creative programming and innovative facility design. Therefore, it would be a shame for your members to become disengaged before they even get past the front desk. Sadly, ...
In our technology driven society, it is more important than ever to make sure your club is rising above the competition and offering its members the complete solution to their needs. Everywhere you look, businesses ...
Your members move away, they get sick, their financial situation changes, or they simply join another gym to workout with friends. The reasons are endless. But in the end, a percentage of your members are ...
It’s 3 a.m. and I can’t sleep. My mind is stuck in the “Wild, Wild, West” that has become my group fitness department. It’s the second week of February and classes are jammed. They are ...
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